Flotte was created in January 2020 a little before the health crisis (not the best time to launch a new brand..) Nevertheless, we were able to adapt and develop our collections as well as our teams.
Today we are proud to say that we are a French brand, because all our creation, logistics management, marketing and sales teams are located in Paris, we are delighted to participate at our level in the evolution of a eco-responsible brand.
Like many of you, when it rains, we use this typically French expression: "il flotte ».
At Flotte, we were keen to highlight this word from French slang and make it known internationally!
Why this logo?
◦ The water drop represents the "o" of Flotte and our reason for being, the rain.
◦ The small slit at the level of the circle echoes our disruptive side, treating the rain differently through the color and the positive attitude. It also refers to the power of water, which changes forms.
◦ Finally, the colors recall those of France, our roots and our source of inspiration! All our pieces are designated in Paris.
The research and design of our clothes are carried out in Paris and made in Asia in a workshop specializing in recycled outerwear. The manufacture of our parts requires a particular technicality and know-how that cannot be found elsewhere. This is why we work with partners in China because it is today in this region of the world that we find the most important means of production, and which meet our specifications.
The raw material and the production system allow us to guarantee quality without multiplying the transport of raw materials. Our collections are made in limited quantities which avoids the overproduction of textiles.
Our partners in China are BSCI certified, the salary of the artisans we work with is above average. We have a team that visits the workshops several times a year to check production and to carry out a social audit of the production line.
Moreover, our products are sold internationally in more than 250 points of sale (in Europe, Australia, Canada, Japan, etc.) and all production is done in one and the same place. The raw material and the production system allow us to guarantee quality without multiplying the transport of the products.
At Flotte, we do not make sales for the following reasons:
1/ Our collections are timeless.
2/ We are committed against overproduction, that's why we produce in limited quantities. The majority of our production is pre-order based. So we don't really have any "unsold items". On the contrary, when the size or color is available, you have to go for it!
3/ This policy of non-overproduction and timeless products allows us to guarantee fair prices all year round. No discounts at all.
If your email address was refused when creating your account, please check first if it is correct and spelled correctly. An automatic verification system is set up to validate your e-mail address to ensure the correct receipt of e-mails confirming and shipping your order.
If you've forgotten your password, don't worry! When you identify yourself, click on "Forgot your password?" »Then enter your email address so that we can send you a recovery email.
To modify your personal information such as your billing address or your postal address: all you have to do is click on "Modify addresses" in your personal space. You can then modify and / or add a new address.
All the personal information that you have provided to us to process your order or when creating your account will be used exclusively within the framework of our commercial relationship. Under no circumstances will your information be communicated, shared or sold to third parties.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data.
- Delivery in relay point offered without minimum purchase
- Standard home delivery offered from €59
- Express delivery 24H TNT €9.99 with signature (order placed before 12 noon delivered the next working day. It is imperative to provide a delivery address and that a natural person can receive the package with signature)
- Standard delivery €10
- Standard delivery €12
- Standard delivery €25
We make every effort to prepare your orders the same day. Orders placed after 16 p.m. will be prepared the next day.
- Standard delivery: 2 to 3 working days
- TNT express delivery: Order placed before 12 noon delivered the next working day
- It is imperative to provide a delivery address and a person can receive it.
- Standard delivery: 3 to 7 working days
- Standard delivery: 9 to 14 working days
- Standard delivery: 9 to 14 working days
For deliveries outside France, the deadlines are likely to be a little longer.
We currently deliver to all countries of the European Union and internationally without any limit. For all orders made outside of France, delivery times may be slightly modified depending on their destination.
For deliveries abroad, the recipient may have to pay delivery and customs costs, according to the legislation in force in his country of destination.
The accepted payment methods are: Paypal, Visa, Credit card, Mastercard, American Express, Apple Pay
Your banking information is only used as part of your purchase on www.flotte. Fr, thanks to a secure payment gateway which is Compliant with European directive DSP2 and strong customer authentication. No banking information concerning you will be kept. In addition, our website is 100% secure (HTTPS) and is hosted by OVH, our French supplier.
Visa, Visa Electron, Mastercard, American Express, and Apple Pay. For payment by debit card or American Express, payment will be made in real time.
For more information, please consult our general sales conditions.
Once your items have been selected, you can modify your basket in the insert at the top left of your screen.
To proceed to payment, click on the "pay" tab then enter your personal information including your e-mail, your delivery address and your telephone number. An invoice will be sent to you by e-mail with the confirmation of your purchase.
You have 1 hour to modify or cancel your order by contacting us by email or chat. Once your order has been validated, we will no longer be able to make any changes.
Once your order has been made in our online store, we process it within 24 hours in our workshop.
Once your package has been entrusted to a carrier, we will send you its tracking number via email or SMS and you will have to wait between 2 to 3 working days (in France) to take advantage of your order. Flotte.
To track the delivery of your package, you just need to have your tracking number that you received by email, or connect to the carrier's site to find out its status.
If you have not received your package although our carrier identifies it as delivered, please contact us by email or via chat. We are sincerely sorry for any inconvenience caused and will resolve this small issue as soon as possible.
A quality control is done by our workshop before each shipment. If, however, you receive damaged items, please contact us by email or chat.
We are sincerely sorry if this is the case. We invite you to contact us by email or via chat in order to resolve the situation as soon as possible by returning the missing item to you.
RETURN AND REFUNDS
You want to make your Flotte because it does not meet your expectations or because it is not for your size? Don't worry, you have 14 days to return or exchange your order for an exchange or refund. Personalized items cannot be exchanged and / or refunded.
With simplified returns, all you have to do is complete the exchange or returns form. this way.
Return costs will be automatically deducted from your refund. The refund is made within 14 days. In the event of an exchange, the return to France is free.
€ 4,90: France
€ 9,90: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom
15 €: other countries
Once your order has been received, you have 14 working days to make a return. After this time, you can no longer make a return.
All returns are by post. Returned items must be sent in their original condition and packaging, including tags. They must not be worn, washed or soiled.