FREQUENTLY ASKED QUESTIONS

Need help with your account, order, delivery times or warranty?
Find the most frequently asked questions.

MY ORDER

What are your delivery methods?

FRANCE

- Free delivery to a "point relais" from 59€
- Free standard home delivery from 59€
- Express delivery 24H-48H TNT 9.99€ with signature (order placed before 12am, delivered the next day if working day. It is imperative to provide a delivery address and that a physical person can receive the package with signature).

BELGIUM

- Free standard home delivery for orders over €59
- Free relay point delivery for orders over €59

SWITZERLAND

- Standard delivery €10

EUROPE

- Standard delivery €10
- Free standard delivery for orders over €200

DOM-TOM

- Standard delivery €12

INTERNATIONAL

- Standard delivery €25

What are the delivery times?

We make every effort to prepare your orders the same day. Orders placed after 4pm will be prepared the next day. 

FRANCE

- Standard delivery: 2 to 3 working days

- TNT express delivery: Orders placed before 12 noon are delivered within 24-28 working days.

- It is imperative that a delivery address is provided and that someone can receive the package.

BELGIUM

- Standard delivery: 3 to 7 working days

SWITZERLAND

- Standard delivery: 3 to 7 working days

EUROPE

- Standard delivery: 3 to 7 working days

DOM-TOM

- Standard delivery: 9 to 14 working days

INTERNATIONAL

- Standard delivery: 9 to 14 working days

For deliveries outside of France, delivery times may be a little longer.

Do you deliver abroad?

We currently deliver to all countries in the European Union and internationally without any limit. For any order made outside of France, delivery times may be slightly modified depending on the destination.

For deliveries abroad, the recipient may be required to pay delivery and customs fees, depending on the legislation in force in the country of destination.

MY ACCOUNT

How do I create my account?

To create your account, simply click here. Alternatively, you can create your account at the time of purchase.

My e-mail address has been refused. What should I do?

If your email address was refused when you created your account, please check first that it is correct and well spelled. An automatic verification system is set up to validate your email address to ensure that you receive your order confirmation and shipping emails.

Is my information secure?

Any personal information you provide to us to process your order or when creating your account will be used exclusively for the purposes of our business relationship. In no case, your information will be communicated, shared or sold to third parties.

In accordance with the French law on information technology and freedom of 6 January 1978, you have the right to access and rectify your personal data.

Can I change my personal information?

To modify your personal information such as your billing address or your postal address: simply click on "Modify addresses" in your personal space. You can then modify and/or add a new address.