FREQUENTLY ASKED QUESTIONS

MY ACCOUNT

To create your account, just click here, otherwise during your purchase you can create your account.

If your email address was refused when creating your account, please check first if it is correct and spelled correctly. An automatic verification system is set up to validate your e-mail address to ensure the correct receipt of e-mails confirming and shipping your order.

If you've forgotten your password, don't worry! When you identify yourself, click on "Forgot your password?" »Then enter your email address so that we can send you a recovery email.

To modify your personal information such as your billing address or your postal address: all you have to do is click on "Modify addresses" in your personal space. You can then modify and / or add a new address.

All the personal information that you have provided to us to process your order or when creating your account will be used exclusively within the framework of our commercial relationship. Under no circumstances will your information be communicated, shared or sold to third parties.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data.

FAST DELIVERY

FRANCE

- Delivery in relay point offered without minimum purchase

- Standard home delivery offered from €59

- Express delivery 24H TNT €9.99 with signature (order placed before 12 noon delivered the next working day. It is imperative to provide a delivery address and that a natural person can receive the package with signature)

EUROPE

- Standard delivery €10

DOM-TOM

- Standard delivery €12

Development

- Standard delivery €25

We make every effort to prepare your orders the same day. Orders placed after 16 p.m. will be prepared the next day. 

FRANCE

- Standard delivery: 2 to 3 working days

- TNT express delivery: Order placed before 12 noon delivered the next working day

- It is imperative to provide a delivery address and a person can receive it.

EUROPE

- Standard delivery: 3 to 7 working days

DOM-TOM

- Standard delivery: 9 to 14 working days

Development

- Standard delivery: 9 to 14 working days

For deliveries outside France, the deadlines are likely to be a little longer.

We currently deliver to all countries of the European Union and internationally without any limit. For all orders made outside of France, delivery times may be slightly modified depending on their destination.

For deliveries abroad, the recipient may have to pay delivery and customs costs, according to the legislation in force in his country of destination.

PAYMENT

The accepted payment methods are: Paypal, Visa, Credit card, Mastercard, American Express, Apple Pay

Your banking information is only used as part of your purchase on www.flotte. Fr, thanks to a secure payment gateway which is Compliant with European directive DSP2 and strong customer authentication. No banking information concerning you will be kept. In addition, our website is 100% secure (HTTPS) and is hosted by OVH, our French supplier.

MY COMMAND

Visa, Visa Electron, Mastercard, American Express, and Apple Pay. For payment by debit card or American Express, payment will be made in real time.

For more information, please consult our general sales conditions.

Once your items have been selected, you can modify your basket in the insert at the top left of your screen.

To proceed to payment, click on the "pay" tab then enter your personal information including your e-mail, your delivery address and your telephone number. An invoice will be sent to you by e-mail with the confirmation of your purchase.

You have 1 hour to modify or cancel your order by contacting us by email or chat. Once your order has been validated, we will no longer be able to make any changes.

Once your order has been made in our online store, we process it within 24 hours in our workshop.

Once your package has been entrusted to a carrier, we will send you its tracking number via email or SMS and you will have to wait between 2 to 3 working days (in France) to take advantage of your order. Flotte. 

To track the delivery of your package, you just need to have your tracking number that you received by email, or connect to the carrier's site to find out its status.

If you have not received your package although our carrier identifies it as delivered, please contact us by email or via chat. We are sincerely sorry for any inconvenience caused and will resolve this small issue as soon as possible.

A quality control is done by our workshop before each shipment. If, however, you receive damaged items, please contact us by email or chat.

We are sincerely sorry if this is the case. We invite you to contact us by email or via chat in order to resolve the situation as soon as possible by returning the missing item to you.

For the maintenance of the parts we advise you to consult our article on the subject, it is this way !

RETURN AND REFUNDS

You want to make your Flotte because it does not meet your expectations or because it is not for your size? Don't worry, you have 14 days to return or exchange your order for an exchange or refund. Personalized items cannot be exchanged and / or refunded. 

With simplified returns, all you have to do is complete the exchange or returns form. this way

Return costs will be automatically deducted from your refund. The refund is made within 14 days. In the event of an exchange, the return to France is free.

Return rates:

€ 4,90: France

€ 9,90: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom

15 €: other countries

Once your order has been received, you have 14 working days to make a return. After this time, you can no longer make a return.

All returns are by post. Returned items must be sent in their original condition and packaging, including tags. They must not be worn, washed or soiled.