Frequently Asked Questions
A question about your purchases, your account, the delivery times, the guarantee ... ?
Welcome to the frequently asked questions Flotte
- Free delivery in relay point from 59€ .
- Standard home delivery offered from 59€ .
- Express delivery 24H TNT 9.99€ with signature (order placed before 12am, delivered the next day if working day. It is imperative to provide a delivery address and that a physical person can receive the package with signature).
- Standard delivery 10€.
- Standard delivery 12€.
- Standard delivery 25€.
We make every effort to prepare your orders the same day. Orders placed after 4pm will be prepared the next day.
- Standard delivery: 2 to 3 working days
- TNT Express Delivery: Order placed before 12:00 noon and delivered the next business day
- It is imperative that a delivery address is provided and that someone can receive the package.
- Standard delivery: 3 to 7 working days
- Standard delivery: 9 to 14 working days
- Standard delivery: 9 to 14 working days
For deliveries outside of France, delivery times may be a little longer.
We currently deliver to all countries in the European Union and internationally without any limit. For any order made outside of France, delivery times may be slightly modified depending on the destination.
For deliveries abroad, the recipient may be required to pay delivery and customs fees, depending on the legislation in force in the country of destination.
EXCHANGE, RETURN AND REFUND
You want to return your Flotte because it does not meet your expectations or because it is not in your size? Don't worry, you have 14 days to return or exchange your order for an exchange or refund. Personalized items cannot be exchanged or refunded.
With simplified returns, simply access the returns portal here.
In case of exchange, the return to Europe is free. The return shipping costs will be automatically deducted from your refund. The refund is made within 14 days.
4,90€ : France
9,90€ : Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom
15 € : other countries
Once you have received your order, you have 14 working days to make a return. After this period, you cannot make a return.
All returns are made by mail. Returned items must be sent in their original condition and packaging, including labels. They must not be worn, washed or soiled.
Visa, Visa Electron, Mastercard, American Express, and Apple Pay. For payment by debit card or American Express, the payment will be made in real time.
For more information, please consult our general sales conditions.
Once you have selected your items, you can modify your cart in the box at the top left of your screen.
To proceed to the payment, click on the "pay" tab and enter your personal information including your e-mail, your delivery address and your phone number. An invoice will be sent to you by e-mail with the confirmation of your purchase.
You have 1 hour to modify or cancel your order by contacting us by email or by chat. Once the validation of your order is done, we will not be able to proceed to a possible change.
Once your order is placed in our online store, we proceed to its processing within 24 hours in our workshop.
Once your package is entrusted to a carrier, we will send you its tracking number via email or SMS and you will just have to wait between 2 and 3 working days (in France) to enjoy your order Flotte.
To track your package, you just need your tracking number that you received by email, or connect to the carrier's website to know its status.
If you have not received your package although our carrier identifies it as delivered, please contact us by email or via chat. We are sincerely sorry for the inconvenience and we will solve this small problem as soon as possible.
A quality control is done by our workshop before each shipment. However, if you receive damaged items, please contact us by mail or via chat.
We are very sorry if this is the case. We invite you to contact us by email or via the chat to resolve the situation as soon as possible by sending you the missing item.
For the maintenance of the parts we advise you to consult our article on the subject, it is by here!
Flotte was created in January 2020, a little before the health crisis (not the best time to launch a new brand...) Nevertheless, we have been able to adapt and develop our collections as well as our teams.
Today, we are proud to say that we are a French brand, because all our creation, logistics, marketing and sales teams are located in Paris. We are happy to participate in our own way to the evolution of an eco-responsible brand.
Like many of you, when it rains, we use this typically French expression: "il flotte".
At Flotte, we were keen to highlight this word from the French slang and to make it known internationally!
Why this logo?
◦ The drop of water represents the "o" in Flotte and our reason for being, rain.
◦ The small crack at the circle echoes our disruptive side, treating rain differently through color and positive attitude. It also refers to the power of water, which changes shapes.
◦ Finally, the colors are reminiscent of France, our roots and our source of inspiration! All our pieces are designed in Paris.
Our garments are researched and designed in Paris and manufactured in Asia in a workshop specialized in recycled outerwear. The manufacturing of our pieces requires a particular technicality and a know-how that cannot be found elsewhere. That's why we work with partners in China. It is today in this region of the world that we find the most important means of production, and which meet our specifications.
Our raw material and production system allow us to guarantee quality without multiplying the transport of raw materials. Moreover, our collections are manufactured in limited quantities, which avoids overproduction of textiles.
Our partners in China are BSCI certified, the wages of the artisans we work with are above average. One of our teams visits the workshops several times a year to control production and to carry out a social audit of the production chain.
Moreover, our products are sold internationally in more than 250 points of sale (in Europe, Australia, Canada, Japan, etc.) and all the production is made in one place. The raw material and the production system allow us to guarantee quality without multiplying the transport of the products.
You can find all the points of sale Flotte in France and abroad here:
At Flotte, we don't do sales for the following reasons :
1/ Our collections are timeless.
2/ We are committed against overproduction, that's why we produce in limited quantities. Most of our production is based on pre-orders. So we don't really have any "unsold items". On the contrary, when the size or the color is available you have to go for it!
3/ This policy of no overproduction and timelessness allows us to guarantee fair prices all year round. No discounts at all.
To create your account, simply click here. Alternatively, you can also create your account when you purchase.
If your email address was refused when you created your account, please check first that it is correct and well spelled. An automatic verification system is set up to validate your email address to ensure that you receive your order confirmation and shipping emails.
If you have forgotten your password, don't worry! When you log in, click on "Forgot your password?" then enter your email address so that we can send you an email to recover it.
To modify your personal information such as your billing address or your postal address: simply click on "Modify addresses" in your personal space. You can then modify and/or add a new address.
Any personal information you provide to us to process your order or when creating your account will be used exclusively for the purposes of our business relationship. In no case, your information will be communicated, shared or sold to third parties.
In accordance with the French law on information technology and freedom of 6 January 1978, you have the right to access and rectify your personal data.
The accepted payment methods are: Paypal, Visa, Credit Card, Mastercard, American Express, Apple Pay, Scalapay
- Payment by Scalapay:
3x payment without fees, for any order over 150 euros. Partial payments by gift cards are not available with this payment solution. It is made in three installments: 1st installment at the time of purchase, the 2nd installment at 1 month after the day of purchase, the 3rd installment at 2 months after the day of purchase.
Your banking information is only used in the context of your purchase on www.flotte.fr, thanks to a secure payment gateway that complies with the European directive DSP2 and strong customer authentication. No banking information concerning you will be kept. Moreover, our website is 100% secure (HTTPS) and is hosted by OVH, our French provider.