FREQUENTLY ASKED QUESTIONS
Need help with your account, order, delivery times or warranty?
Find the most frequently asked questions.
MY ORDER
What are your delivery methods?
FRANCE
- Free delivery to a "point relais" from 59€
- Free standard home delivery from 59€
- Express delivery 24H-48H TNT 9.99€ with signature (order placed before 12am, delivered the next day if working day. It is imperative to provide a delivery address and that a physical person can receive the package with signature).
BELGIUM
- Free standard home delivery for orders over €59
- Free relay point delivery for orders over €59
SWITZERLAND
- Standard delivery €10
EUROPE
- Standard delivery €10
- Free standard delivery for orders over €200
DOM-TOM
- Standard delivery €12
INTERNATIONAL
- Standard delivery €25
What are the delivery times?
We make every effort to prepare your orders the same day. Orders placed after 4pm will be prepared the next day.
FRANCE
- Standard delivery: 2 to 3 working days
- TNT express delivery: Orders placed before 12 noon are delivered within 24-28 working days.
- It is imperative that a delivery address is provided and that someone can receive the package.
BELGIUM
- Standard delivery: 3 to 7 working days
SWITZERLAND
- Standard delivery: 3 to 7 working days
EUROPE
- Standard delivery: 3 to 7 working days
DOM-TOM
- Standard delivery: 9 to 14 working days
INTERNATIONAL
- Standard delivery: 9 to 14 working days
For deliveries outside of France, delivery times may be a little longer.
Do you deliver abroad?
We currently deliver to all countries in the European Union and internationally without any limit. For any order made outside of France, delivery times may be slightly modified depending on the destination.
For deliveries abroad, the recipient may be required to pay delivery and customs fees, depending on the legislation in force in the country of destination.
Can I exchange or return my order?
You want to make your Flotte because it doesn't meet your expectations or because it's not your size? Don't worry, you have 14 days to return or exchange your order to us for an exchange or refund. Personalized items cannot be exchanged and/or refunded.
With simplified returns, simply access the returns portal here.
In case of exchange, the return to Europe is free. The return shipping costs will be automatically deducted from your refund. The refund is made within 14 days.
Return rates:
4,90€ : France
9.90: Austria, Belgium, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom
15 € : other countries
How long does it take to return my order?
Once your order has been received, you have 14 working days to make a return. After this period, you can no longer make a return.
How do I return my order?
All returns are made by mail. Returned items must be sent in their original condition and packaging, including labels. They must not be worn, washed or soiled.
How can I pay?
Visa, Visa Electron, Mastercard, American Express, and Apple Pay. For payment by debit card or American Express, the payment will be made in real time.
For more information, please consult our general sales conditions.
How do I order?
Once you have selected your items, you can modify your cart in the box at the top left of your screen.
To proceed to the payment, click on the "pay" tab and enter your personal information including your e-mail, your delivery address and your phone number. An invoice will be sent to you by e-mail with the confirmation of your purchase.
Can I change/cancel my order?
You have 1 hour to modify or cancel your order by contacting us by email or by chat. Once the validation of your order is done, we will not be able to proceed to a possible change.
When will I receive my order?
Once your order is placed in our online store, we proceed to its processing within 24 hours in our workshop.
Once your package has been entrusted to a carrier, we will send you its tracking number via email or SMS and you will only have to wait between 2 to 3 working days (in France) to take advantage of your order Flotte.
How can I track the delivery of my order?
To track your package, you just need your tracking number that you received by email, or connect to the carrier's website to know its status.
I have not received my order, what should I do?
If you have not received your package although our carrier identifies it as delivered, please contact us by email or via chat. We are sincerely sorry for the inconvenience and we will solve this small problem as soon as possible.
I received a product in bad condition, what should I do?
Quality control is carried out by our workshop before each shipment. If, however, you receive damaged items, please contact us by e-mail or via chat.
I received an incomplete order.
We are very sorry if this is the case. We invite you to contact us by email or via the chat to resolve the situation as soon as possible by sending you the missing item.
How do I maintain my Flotte part?
For parts maintenance, we recommend that you consult our article on the subject, which can be found here!
What payment methods are accepted?
Accepted payment methods are: Paypal, Visa, Carte bleue, Mastercard, American Express, Apple Pay, Scalapay, BanContact
- Payment by Scalapay :
3x payment without fees, for any order over 150 euros. Partial payments by gift cards are not available with this payment solution. It is made in three installments: 1st installment at the time of purchase, the 2nd installment at 1 month after the day of purchase, the 3rd installment at 2 months after the day of purchase.
Is my payment secure?
Your banking information is only used for your purchase on www.flotte.fr, thanks to a secure payment gateway that complies with the European directive DSP2 and strong customer authentication. No banking information concerning you will be stored. What's more, our website is 100% secure (HTTPS) and hosted by OVH, our French provider.
MY ACCOUNT
How do I create my account?
To create your account, simply click here. Alternatively, you can create your account at the time of purchase.
My e-mail address has been refused. What should I do?
If your email address was refused when you created your account, please check first that it is correct and well spelled. An automatic verification system is set up to validate your email address to ensure that you receive your order confirmation and shipping emails.
Is my information secure?
Any personal information you provide to us to process your order or when creating your account will be used exclusively for the purposes of our business relationship. In no case, your information will be communicated, shared or sold to third parties.
In accordance with the French law on information technology and freedom of 6 January 1978, you have the right to access and rectify your personal data.
Can I change my personal information?
To modify your personal information such as your billing address or your postal address: simply click on "Modify addresses" in your personal space. You can then modify and/or add a new address.