FREQUENTLY ASKED QUESTIONS

The trademark

Flotte was created in January 2020 a little before the health crisis (not the best time to launch a new brand..) Nevertheless, we were able to adapt and develop our collections as well as our teams.

Today, we are proud to say that we are a French brand, because all of our creation, logistics management, marketing and sales teams are located in Paris. We are happy to participate on our scale in the evolution of an eco-responsible brand.

Like many of you, when it rains, we use this typically French expression: "il flotte ».

At Flotte, we were keen to highlight this word from French slang and make it known internationally!

Why this logo?

        ◦ The water drop represents the "o" of Flotte and our reason for being, the rain.

        ◦ The small slit at the level of the circle echoes our disruptive side, treating the rain differently through the color and the positive attitude. It also refers to the power of water, which changes forms.

        ◦ Finally, the colors recall those of France, our roots and our source of inspiration! All our pieces are designed in Paris.

The research and design of our clothes are carried out in Paris and they are made in Asia in a workshop specializing in recycled outerwear. The manufacture of our parts requires a particular technicality and know-how that cannot be found elsewhere. This is why we work with partners in China. It is today in this region of the world that we find the most important means of production, and which meet our specifications. 

Our raw material and the production system allow us to guarantee quality without multiplying the transport of raw materials. In addition, our collections are manufactured in limited quantities, which avoids the overproduction of textiles.

Our partners in China are BSCI certified, the salary of the artisans we work with is above average. One of our teams visits the workshops several times a year to check production and to carry out a social audit of the production chain.

Moreover, our products are sold internationally in more than 250 points of sale (in Europe, Australia, Canada, Japan, etc.) and all production is done in one and the same place. The raw material and the production system allow us to guarantee quality without multiplying the transport of the products.

You can find all the points of sale Flotte in France and abroad here:

https://www.flotte.fr/pages/store-locator

At Flotte, we do not make sales for the following reasons:

1/ Our collections are timeless.

2/ We are committed against overproduction, that's why we produce in limited quantities. The majority of our production is pre-order based. So we don't really have any "unsold items". On the contrary, when the size or color is available, you have to go for it!

3/ This policy of non-overproduction and timeless products allows us to guarantee fair prices all year round. No discounts at all.

MY ACCOUNT

To create your account, just click right here. Otherwise, you can also create your account during your purchase.

If your email address was refused when creating your account, please check first that it is correct and spelled correctly. An automatic verification system is in place to validate your e-mail address to guarantee the correct reception of e-mails confirming and shipping your order.

If you forgot your password, don't worry! When logging in, click on "Forgot your password?" then enter your email address so that we can send you a recovery email.

To modify your personal information such as your billing address or your postal address: all you have to do is click on "Modify addresses" in your personal space. You can then modify and / or add a new address.

All the personal information that you have provided to us to process your order or when creating your account will be used exclusively within the framework of our commercial relationship. Under no circumstances will your information be communicated, shared or sold to third parties.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data.

SHIPPING DETAILS

FRANCE

- Free pick-up point delivery from €59

- Standard home delivery offered from €59

- Express delivery 24H TNT €9.99 with signature (order placed before 12 noon, delivered the next day if working day. It is imperative to enter a delivery address and that a natural person can receive the package with signature).

EUROPE

- Standard delivery €10

DOM-TOM

- Standard delivery €12

Development

- Standard delivery €25

We make every effort to prepare your orders the same day. Orders placed after 16 p.m. will be prepared the next day. 

FRANCE

- Standard delivery: 2 to 3 working days

- TNT express delivery: Order placed before 12 noon delivered the next working day

- It is imperative to enter a delivery address and that someone can receive the package.

EUROPE

- Standard delivery: 3 to 7 working days

DOM-TOM

- Standard delivery: 9 to 14 working days

Development

- Standard delivery: 9 to 14 working days

For deliveries outside France, the deadlines are likely to be a little longer.

We currently deliver in all countries of the European Union and internationally without any limit. For any order made outside France, delivery times may be slightly modified depending on their destination.

For deliveries abroad, the recipient may have to pay delivery and customs costs, according to the legislation in force in his country of destination.

EXCHANGE, RETURN AND REFUND

You want to make your Flotte because it does not meet your expectations or because it is not for your size? Don't worry, you have 14 days to return or exchange your order for an exchange or refund. Personalized items cannot be exchanged and / or refunded. 

With simplified returns, all you have to do is complete the exchange or returns form. this way

In case of exchange, the return in Europe is free. Return costs will be automatically deducted from your refund. The refund is made within 14 days.

Return rates:

€ 4,90: France

€ 9,90: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom

15 €: other countries

Once your order has been received, you have 14 working days to make a return. After this period, you can no longer make a return.

All returns are by post. Returned items must be sent in their original condition and packaging, including tags. They must not be worn, washed or soiled.

PAYMENT

The accepted payment methods are: Paypal, Visa, Credit Card, Mastercard, American Express, Apple Pay, Scalapay

- Payment by Scalapay:

Payment 3x free of charge, for any order over 150 euros. Partial payments by gift cards are not available with this payment solution. It is made in three installments: 1st installment at the time of purchase, 2nd installment 1 month after the day of purchase, 3rd installment 2 months after the day of purchase.

Your banking information is only used as part of your purchase on www.flotte. Fr, thanks to a secure payment gateway which is Compliant with European directive DSP2 and strong customer authentication. No banking information concerning you will be kept. In addition, our website is 100% secure (HTTPS) and is hosted by OVH, our French supplier.

MY COMMAND

Visa, Visa Electron, Mastercard, American Express, and Apple Pay. For payment by debit card or American Express, payment will be made in real time.

For more information, please consult our general sales conditions.

Once your items have been selected, you can modify your basket in the insert at the top left of your screen.

To proceed to payment, click on the "pay" tab then enter your personal information including your e-mail, your delivery address and your telephone number. An invoice will be sent to you by e-mail with the confirmation of your purchase.

You have 1 hour to modify or cancel your order by contacting us by email or chat. Once the validation of your order has been made, we will no longer be able to make any changes.

Once your order has been made in our online store, we process it within 24 hours in our workshop.

Once your package has been entrusted to a carrier, we will send you its tracking number via email or SMS and all you have to do is wait between 2 to 3 working days (in France) to take advantage of your order. Flotte. 

To track the delivery of your package, you just need to have your tracking number that you received by email, or connect to the carrier's site to find out its status.

If you have not received your package although our carrier identifies it as delivered, please contact us by email or via chat. We are sincerely sorry for any inconvenience caused and will resolve this small issue as soon as possible.

A quality control is done by our workshop before each shipment. If, however, you receive damaged items, please contact us by email or chat.

We sincerely apologize if this is the case. We invite you to contact us by email or via the chat in order to resolve the situation as soon as possible by returning the missing item to you.

For the maintenance of the parts we advise you to consult our article on the subject, it is this way !