General terms and conditions of sale

PREAMBLE

These terms and conditions of sale are entered into by the company Flotte, SAS with capital of €1,000, headquartered at 22 boulevard Voltaire 75011 Paris, registered in the Paris Trade and Companies Register under no. 889 416 483, hereinafter referred to as " FLOTTE ", and by any individual or legal entity wishing to make a purchase via the website www.flotte.fr , hereinafter referred to as "the Customer".

FLOTTE reserves the right to modify these General Terms and Conditions of Sale at any time by publishing a new version on the Site. The General Terms and Conditions of Sale applicable are those in force on the Site at the time the order is placed by the Customer; it being specified that any order for a Product offered on the Site implies the Customer's full and complete acceptance of the General Terms and Conditions of Sale in force at the time the order is placed.

The purpose of these General Terms and Conditions of Sale is to define the rules applicable to the sale of designer products FLOTTE on the site, any individual of legal age or minor with parental authorization, non-trading, with the legal capacity to contract, exclusively domiciled in the countries supplied by www.flotte.fr purchasing a Product on the Site.

ARTICLE 1 - PURPOSE

The purpose of these General Terms and Conditions of Sale is to define the conditions under which FLOTTE sells Products to the Customer. They regulate the various stages of the sale: from the placing of the order by the Customer to the delivery of the Product to the Customer.

ARTICLE 2 - PRODUCTS

The Products offered for sale by FLOTTE are those shown on the Site on the day of consultation by the Customer. Each Product will be the subject of a description sheet which, in addition to the photograph, will contain: the price, the photograph, the sizes and colors available, the composition, as well as any special characteristics. Minor differences between a product and its photograph may exist, depending in particular on the resolution and color definition of the user's screen.

FLOTTE undertakes to deliver, within the limits of available stocks, Products that comply with current regulations relating to the health and safety of persons in accordance with European provisions, and in particular with legislation on regulated chemical substances.

Information on product availability is provided at the time the order is placed. In the event of product unavailability after an order has been placed, FLOTTE undertakes to inform the customer by e-mail as soon as possible. The order for this product will be automatically cancelled, the rest of the order remaining firm and definitive.

The refund will be made directly to the customer's bank account within thirty days of payment of the amounts paid by the customer.

ARTICLE 3 - PRICES

The prices are indicated in Euros, all taxes included, excluding delivery costs; it being specified that the value added tax is that in force on the French metropolitan territory on the day of the validation of the order.

The prices applied are those communicated on the Site, are guaranteed within the limits of available stocks and are confirmed to the Customer during the validation of the order.

Delivery costs are communicated to the Customer on the order summary before the validation of the order and are expressed inclusive of all taxes. These costs are payable by the Customer and are invoiced in addition to the sale price of the Products.

The transfer of the risks of loss and deterioration of the Products will be realized after delivery and reception of the Products by the Customer.

We reserve the right to modify our prices at any time but we commit ourselves to apply the prices indicated on the Site at the time of your order.

We inform you that in case of display of an erroneous price, obviously derisory (low price), whatever the reason (computer bug, manual error, technical error.), the order -even validated by us- will be cancelled, of which we will inform you as soon as possible. You will then be able, if you wish, to place your order again at the correct price.

For deliveries abroad, the recipient may be required to pay delivery and customs fees, depending on the legislation in force in the country of destination.

ARTICLE 4 - ORDERING AND PAYMENT OF PRODUCTS

- 4.1 PLACING AN ORDER

The Customer materializes his order by completing the following 5 steps

Step 1: When ordering for the first time, the customer must create a customer account by filling out a form containing the following information: title, last name, first name, complete delivery address, e-mail and telephone number. He then specifies the delivery method chosen. Thereafter, the customer will have to identify himself, by entering his e-mail and his password. The customer is informed and accepts that the seizure of these two identifiers (e-mail address and password) is worth proof of his identity and expresses his consent. The customer declares to be 18 years old or, failing that, to have a parental authorization allowing him/her to proceed with the order on the site.

Step 2: The Customer selects the chosen Products and adds them to his/her shopping cart after having selected the desired size and color.

At any time he will have the possibility :

Obtain a summary of the selected products by clicking on the link at the top right of the screen "My cart" with the indication of the number of Products it contains
Continue shopping by clicking on the "Continue Shopping" link
Complete your selection and place your order by clicking on the "Order" link

Step 3: The Customer checks the contents of his basket by clicking on "order" to have access to the summary of his order. The Customer can then modify his order (Product, size, quantity).

The total amount of the order, including VAT, distinguishing on the one hand the price due for the Products, and on the other hand the delivery costs, is then indicated in the summary. Once the order has been checked and modified if necessary, the Customer validates his basket in order to finalize his order by clicking again on "order".

If the Customer has a benefit code, he/she must enter it in the space provided in order to benefit from it.

Step 4: Entering of delivery and billing information by the Customer

Except for the date of birth, the additional address and the delivery information, all fields are required to finalize the order; it being specified that unless otherwise indicated by the Customer, the billing address will automatically be the same as the delivery address.

If the Customer has already placed an order on the Site, he/she has a customer account. In such a case, he will identify himself only with his e-mail address and password.

The Customer then verifies all the information and clicks on "validate" to continue his order.

Step 5: Entering bank details

The Customer will then access the secure payment screen of the partner FLOTTE as specified in article 4.3 below.

Payment is made online by credit card only.

The Customer will have to enter his credit card number, its date of validity as well as the 3 numbers of the visual cryptogram present on the back of his card, being specified that in the event of payment by American Express card, the Customer will have to communicate 4 figures.

If the payment is accepted, the Customer will be redirected to an order confirmation screen on the Site.

If payment fails, the Customer will have up to 3 attempts to re-enter his/her bank details. After the 3rd refusal, the Customer will be redirected to a screen on the Site indicating that payment has been refused. The Customer will then be invited to contact FLOTTE customer service to find out the reasons for the refusal, and to work together to find a solution to finalize the Customer's order.

- 4.2 ORDER CONFIRMATION

As soon as the Customer's payment is accepted, the Customer will receive an e-mail confirming his or her order and summarizing all the items ordered, the billing and delivery address and the delivery date.

The validation of the order by the Customer and the order confirmation sent to the Customer by e-mail by FLOTTE following acceptance of payment constitute the conclusion of a sales contract between the Parties and acceptance of the General Terms and Conditions of Sale.

The Customer who has placed an order will be able to print his invoice by logging on to the Site in the order tracking area provided for this purpose.

FLOTTE reserves the right not to validate the order in case of :

abnormal or abusive claims,
abnormal orders with regard to the quantities ordered,
Abnormal or abusive exchanges and returns,
existing dispute(s) with the customer.

We reserve the right to refuse an order for a legitimate reason, for example in the following circumstances

The ordered article is no longer in stock;
We were unable to obtain payment authorization;
An error has been identified in the product information, including price or promotion; and/or
If we suspect fraudulent activity.

In all cases we will inform you accordingly, and if the payment of your order has already been made, we will refund you without delay and in any case within 30 days.

For orders over €120, FLOTTE may request proof of identity before preparing and dispatching the order.

The FLOTTE customer service department is available to answer any questions the customer may have about the order. Customer service is available at

by mail hello@flotte.fr
by mail to the above address.

- 4.3 PAYMENT

The price of the Products purchased is payable in full on the day the order is placed by the Customer. The payment is made online by the following payment methods (Credit Card, Visa, Mastercard, Paypal, Scalapay) at the time of validation of the order by the Customer.

A payment in three times without fees (payment method currently unavailable for Monegasque Internet users) is proposed to the Internet user (if the service is available on the Site) by our partner Scalapay, for any order of an amount higher than 150 euros. Partial payments by gift cards are not available with this payment solution.

The payment by Scalapay: is made online when placing an order. It is secured by Scalapay and also allows you to make your purchases in complete security. The payment is made in three instalments: 1st instalment at the time of the purchase, the 2nd instalment at 1 month after the day of the purchase, the 3rd instalment at 2 months after the day of the purchase.

The Internet User, if he chooses the payment method in three times without fees, will have to accept the terms of use, or the general terms of sale, as well as the confidentiality policy of SCALAPAY, which will then become his only contact for any question or request relating to this payment solution. The Internet user will have to make the necessary to obtain any information on this payment method, to appreciate it with regard to its own capacities of refunding and thus to avoid a risk of over-indebtedness.

The direct debit authorization request is made at the time the order is validated on the Site, except in the event of server unavailability. FLOTTE reserves the right to make a new direct debit authorization request in the event that the first request is unsuccessful due to server unavailability.

In the event of non-payment, incorrect address or any other problem with the customer's account, FLOTTE reserves the right to block the customer's order until the problem has been resolved.

In the event of fraudulent use of a credit card on the Site, customers are invited to contact FLOTTE by chat or e-mail: hello@flotte.fr

All information exchanged to process payment is encrypted using SSL (Secure Socket Layer) protocol. This data cannot be detected, intercepted or used by third parties. At no time is the customer's financial data transferred to the FLOTTE computer system. Stripe checks that the connection with the customer's browser is secure before sending the payment form to the banking institution carrying out the financial transaction.

As Stripe is a technical service provider, it does not handle order disputes, which are handled directly by FLOTTE as described above or by the customer's bank.

- 4.4 ARCHIVING OF THE ORDER

Order confirmations are recorded on the FLOTTE registers, which are themselves kept on a reliable and durable medium. The Customer accepts that the order confirmation is considered as proof of the contractual relationship between the Parties.

ARTICLE 5 - DELIVERY

Delivery time :

Any order confirmed on the site are in no way opposable, any order placed from Monday to Thursday will be processed the same day; after 3pm, it will be processed the following day. Any order placed on Friday, Saturday and Sunday will be processed on Monday or Tuesday (depending on the carrier); it being specified that orders placed on a holiday will be processed the next business day.

If the delivery time is exceeded and not justified by a case of force majeure, the Customer may request the cancellation of the sale and obtain a refund of the sums paid for the sale within a maximum period of 30 days.

We strive to deliver orders within 10 working days for delivery to Metropolitan France, and 20 working days for delivery to any other destination, starting the day after payment of the order.

However, during busy periods, deliveries may take longer. We remind you that Saturday and Sunday are not counted as business days. If your order has not arrived within 10 business days, please contact our Customer Service Department:

by e-mail to hello@flotte.fr or via chat

Delivery address:

Please also note that no change of delivery address can be made after your order has been placed.

FLOTTE reserves the right to refuse to deliver orders from private individuals to collective addresses, such as offices, nursing homes or residential establishments. In the event of delivery to a collective address, the customer acknowledges that FLOTTE 's obligation to deliver the order ends with actual delivery to the collective address indicated on the order form, even if the shipment is not received by the final recipient but by a third party.

For orders outside of France, when the parcel intended for export reaches its destination, it is the recipient's responsibility to pay any taxes or customs duties that apply in the destination country. The local authorities can give you useful information.

ARTICLE 6 - RECEIPT OF THE ORDER - COMPLAINTS - RETURNS

We do our best to ensure that all our products meet the high quality standards that our customers expect. However, in spite of the special care taken in processing the order, it may happen that some products slip through our checks and inspections. Therefore, upon receipt of the order, the customer is obliged to check the conformity of the Products received in execution of the order at the time of delivery.

In case of damaged package, we ask you not to receive a damaged package (packaging with visible traces of opening and / or deterioration): it must be refused. Indeed, the packages leaving the warehouses of the site onparledevous.fr are always impeccable, and must be delivered to you in this state. If no reservation has been made, we will not be able to take into account the possible disappearances, nor to proceed to a compensation.

Any anomaly concerning the delivery such as:

missing products,
deteriorated products,
If the products do not conform to the order, they must be notified to our Customer Service Department on the day of receipt or at the latest 3 days after receipt:
by email hello@flotte.fr or via chat
by registered mail, by writing to the following address E-boutique FLOTTE - 22, boulevard Voltaire - 75011 Paris - France

Please include as much detail as possible about the order and the problem with the products.

After this period, and except in the case of hidden defects, no claim will be accepted by FLOTTE, the Products then being deemed to be in conformity, and FLOTTE will be released from all liability.

FLOTTE reserves the right to ask the customer to return the defective product. If the above-mentioned conditions are met, FLOTTE will then exchange, issue a credit note, refund the defective product(s), or reship the missing product (subject to the buyer's request being well-founded).

For any return of a non-conforming Product, the Customer must respect the following procedure:

The customer will have to fill the form of return accessible on the site heading "Exchanges & returns".
You will receive a validation by e-mail including on the one hand, a confirmation of return with the return form that the Customer will have to join to his parcel, no return will be accepted without the aforementioned return form duly completed.
Products must be returned in their original packaging in perfect condition for resale (shoe box, plastic pouches, etc.), with their label and any accessories, in perfect condition to : E-boutique FLOTTE - 22, boulevard Voltaire - 75011 Paris. Returns of washed and/or worn garments, as well as damaged boxes, will be refused.
For all returns, please keep your shipping receipts. Make sure your return is well packaged to avoid any damage to the products or boxes.

Once the non-conformity has been established, FLOTTE will propose to the customer either :

replacement of the Product(s) at FLOTTE expense, either
reimbursement of the price of the order (price of the Products), at the latest within thirty (30) days from the date of receipt of the non-conforming Product(s) by the customer service department of the FLOTTE website.

In the event of a refund, FLOTTE will reimburse all products returned in full, with the exception of taxes and customs duties paid by the customer at the time of delivery.

In the event of abnormal or abusive complaints, FLOTTE may refuse to serve a subsequent order.

ARTICLE 7 - RIGHT OF WITHDRAWAL

Only orders placed on www.flotte.fr can be returned or exchanged by FLOTTE. Customers have a period of 14 working days from the date of receipt of their order to return the Products ordered, without justification or penalty.

For any exchange or return under the provisions of Articles L 121-16, the procedure below must be fully respected:

The customer must fill out the return form accessible on the site under the heading "Exchanges & Returns".
You will receive a validation by e-mail including on the one hand, a confirmation of return with the return form that the Customer will have to join to his parcel, no return will be accepted without the aforementioned return form duly completed.
Products must be returned in their original packaging in perfect condition for resale (shoe box, plastic pouches, etc.), with their label and any accessories, in perfect condition to : E-boutique FLOTTE - 22, boulevard Voltaire - 75011 Paris. Returns of washed and/or worn garments, as well as damaged boxes, will be refused.
For all returns, please keep your shipping receipts. Make sure your return is well packaged to avoid any damage to the products or boxes.
All purchases made in Flotte can be exchanged or returned for a voucher. No refunds are possible.
All purchases made on the Flotte website cannot be exchanged or returned to Flotte.
The lifetime gift card is non-refundable.

Subject to the aforementioned conditions, FLOTTE will refund the amount of the order including VAT to the Customer. Return costs are invoiced in the case of a definitive return and are automatically deducted from the refund. The Customer's bank account will be credited with the said amount within 30 days of receipt of the Products by FLOTTE.

ARTICLE 8 - LOYALTY PROGRAM

General terms and conditions of sale for the Flotte "Le Flotte Club" loyalty program:

1. Membership of the Loyalty Program

Flotte 's Loyalty Program, known as "Le Flotte Club", is based on a points system where each euro spent equals one point. To join the Club and benefit from its advantages, customers must create an account on our website or in our stores Flotte.

2. Points acquisition and loyalty levels

To join the Flotte loyalty program, customers must create an account on the website or in store at Flotte. For in-store purchases, please provide your e-mail address at checkout to collect points and benefit from the advantages of the Loyalty Program.
Every euro spent equals one loyalty point. Members earn loyalty points with every purchase made on the website or in the Flotte store.
Members reach membership status automatically as soon as they accumulate 150 points, equivalent to €150 spent, on the e-shop or in boutiques Flotte.
Points accumulated can be used to obtain exclusive rewards according to the tiers defined below.

3. Loyalty levels and associated benefits

Bronze (between 150-299 points): Members benefit from a 15% discount valid on the next order placed on the Site or in the Flotte boutique, and in accordance with the provisions of the "Prices" article herein (with the application of shipping costs under the conditions of the "Shipping costs" article) and early access to new collections and exclusive sales.
Silver (between 300-599 points): Members receive a free cap (worth €40) on purchases of €150 or more (with delivery charges applied as per the "Delivery charges" article) on their next order placed on theSite or in the Flotte boutique, access to Flotte Experience competitions and benefits from partner brands.
Gold (between 600-1199 points): Members benefit from a 20% discount valid on the next order placed on the Site or in the Flotte boutique, and in accordance with the provisions of the "Prices" article herein; with the application of shipping costs under the conditions of the "Shipping costs" article,), from a private session with a personal shopper in the boutique, and have the possibility of privatizing the boutique for a private event.
Platinum (between 1,200 points and more): Members benefit from a 10% discount valid on all orders placed on the site or in the Flotte boutique, and in accordance with the provisions of the "Prices" article herein (with the application of shipping costs under the conditions of the "Shipping costs" article), free express delivery for life, a free Flotte T-shirt valid on the next order (with the application of shipping costs under the conditions of the "Shipping costs" article), a meeting with the founders, and access to prototype sales.

4. Awarding Points and Rewards

Accumulated points, rewards and corresponding codes will be sent automatically by email within 20 days of the order date.
Codes are not cumulative.
Codes are valid for a single use and are valid for 12 months (with the exception of lifetime Platinum rewards).

5. Waiting Period for Accumulated Points

In the event of a refund for one or more items within 20 days of the purchase date, accumulated points will be put on hold and adjusted accordingly.

6. Validity of Status and Points

Loyalty status and points accumulated under the Flotte Loyalty Program are valid for life from the date of acquisition. It is important to note that this policy applies to all loyalty levels. Only rewards expire after 12 months, if they have not been used since they were awarded (with the exception of lifetime Platinum level rewards).

7. Acceptance of Terms

Flotte reserves the right to modify, suspend or cancel the loyalty program at any time, without notice.
Flotte reserves the right to cancel a member's account in the event of abuse or fraud.
Loyalty program discounts and benefits cannot be exchanged for cash or transferred to others.
Loyalty program members must comply with Flotte's general terms and conditions of sale, available on the website.

By joining the Flotte loyalty program, members unreservedly accept these terms and conditions.

ARTICLE 9 - PERSONAL DATA

FLOTTE collects a certain amount of information required to process orders.

This data is necessary not only for FLOTTE to process the customer's order, but also to provide the customer with information about the FLOTTE brand, the Site or to enable the customer to benefit from FLOTTE commercial offers, if the customer accepts this when validating the order.

Information is strictly confidential and is marked with an asterisk (*) when it is necessary for FLOTTE and/or its service providers to process the customer's order.

Following any injunction from the legal authorities or in order to defend its rights or those of its employees, customers or any other person, FLOTTE may communicate this data to legally authorized bodies and authorities.

FLOTTE undertakes to take all necessary precautions to ensure the security of its files and the protection of its computer system, and in particular to prevent the Customer's personal information from being distorted, damaged or accessed by unauthorized third parties.

The Customer's personal information is sent to and stored at the site's host located in France, whose contact details are listed on the site under the heading "Legal Information".

In accordance with the law "Informatique et Liberté" of January 6, 1978, as amended by the law of August 6, 2004, the Customer has the right to access, rectify, modify and delete data concerning him.

The site is registered with the Commission Nationale de l'Informatique et des Libertés (CNIL) under no. 1351361. Customers may exercise this right by sending a letter to the following address, or by email, specifying their surname, first name, email and postal address: E-boutique FLOTTE - 22, boulevard Voltaire - 75011 Paris - France

The Customer can also modify his personal details from his customer area by logging in with his email address and password.

ARTICLE 10 - INTELLECTUAL PROPERTY

All elements of the site, whether visual or audio, including the underlying technology, are protected by copyright, trademark or patent.

They are the exclusive property of FLOTTE. Users who have a personal website and wish to place a simple link on their site for personal use, referring directly to the site's homepage, must request authorization from FLOTTE.

On the other hand, any hypertext link referring to the site and using the framing or in-line linking technique is strictly prohibited.

In all cases, any link, even if tacitly authorized, must be removed by simple request to FLOTTE.
Hypertext links may lead to sites other than the site. FLOTTE accepts no responsibility in the event that the content of these sites contravenes the laws and regulations in force.

ARTICLE 11 - COOKIES

In order to process the customer's order, and in order to better understand the customer's needs and personalize the services offered on the Site, FLOTTE uses cookies. A cookie is a computer file stored on the hard disk of the customer's computer, the purpose of which is to indicate that the customer has visited the Site.

The cookies memorize, the time of visit of the Customer on the Site, his identity (known thanks to his electronic address and his password) and the contents of his basket. Once disconnected from the Site, this information is stored for 30 days before being permanently deleted.

The Customer can oppose the recording of cookies by configuring his Internet browser. He will then lose all personalization of the service offered on the Site.

ARTICLE 12 - LIMITATION OF LIABILITY

Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, particularly with regard to technical performance, response times, connection times, queries or transfers of information, risks of interruption, risks of contamination by viruses circulating on the network and, in general, all risks related to the use of the Internet network.

FLOTTE cannot be held responsible for any direct or indirect damage resulting from misuse or incidents linked to the use of the computer, Internet access, care or the malfunctioning of servers, telephone lines or any other technical connection, as the Customer's connection to the Site is his/her sole responsibility.

ARTICLE 13 - FORCE MAJEURE

FLOTTE shall not be liable for total or partial non-performance of its obligations under the order placed by the Customer, if such non-performance is caused by an event constituting force majeure as defined by positive law.

In such a case, FLOTTE will inform the customer of the occurrence of such an event within 3 clear days of its occurrence, by e-mail.

After a period of 1 month, and if the event constituting a case of force majeure persists, the order will be cancelled and, if applicable, reimbursed FLOTTE to the credit card used to place the order within a maximum period of 30 days.

ARTICLE 14 - APPLICABLE LAW

If any of the terms of these General Terms and Conditions of Sale should be declared null and void, illegal or unenforceable by a court decision, the other provisions of the General Terms and Conditions of Sale shall remain in force.

The General Terms and Conditions of Sale are executed and interpreted in accordance with French law.

In the event of a dispute, the customer should first contact FLOTTE to obtain an amicable solution. Failing agreement, the Tribunal de Commerce de Paris will have sole jurisdiction.

ARTICLE 15 - LEGAL INFORMATION

Publisher

This website www.flotte.fr is produced and published by FLT distribution, a simplified joint stock company with a capital of €1,000, whose registered office is at 22 boulevard Voltaire 75011 Paris, registered in the Paris Trade and Companies Register under no. 889416483.

Email : hello@flotte.fr