At Flotte, our long-lasting pieces are tested under real-life conditions and inspected by us.
With quality as our priority, the Flotte warranty applies to the following parts:
- Amelot
- Passy
- Liberté
- Charonne
- Pompidou
- Bastille
- Belleville
- Goncourt
- Monge
- Odeon
- Grenelle
- Broken elastic
- Broken pull cord
- Pocket or bag seams
- Pressure button defective
- Broken zipper (unusually rapid wear)
- Waterproofing
Our commercial warranty does not cover defects due to use. Non-exhaustive list of examples:
- Fabric cut
- Task
- Damaged fabric
- Burn
- Hole in the canvas
What to do in the event of default?
Please fill in the form below. Don't hesitate to include photos or videos, and a description of the defects caused. Team Flotte is at your service and will get back to you as soon as possible!
HOW IT WORKS
1 AN | 2 ANS | 3 ANS | |
Seam faults - Unstitched/unsewn pocket - Relaxed/broken elastic drawcord | Free | Free return and shipping 15€ | At his expense or : Shipping costs €4.90 and returns €4.90 |
Broken pull cord - Broken zip head - Broken zip - Pressure button defective | Free | Free return and shipping 25€ | At his expense or : Shipping costs €4.90 35€ |
Waterproofing | Free | Free return 40€ voucher | Return to charge 40€ voucher |