The warranty Flotte

At Flotte, our long-lasting pieces are tested under real-life conditions and inspected by us.

To which products does it apply?

With quality as our priority, the Flotte warranty applies to the following parts:

  • Amelot
  • Passy
  • Liberté
  • Charonne
  • Pompidou
  • Bastille
  • Belleville
  • Goncourt
  • Monge
  • Odeon
  • Grenelle
WHAT DEFECTS DOES THE WARRANTY COVER?

  • Broken elastic
  • Broken pull cord
  • Pocket or bag seams
  • Pressure button defective
  • Broken zipper (unusually rapid wear)
  • Waterproofing
WHAT THE WARRANTY DOES NOT COVER

Our commercial warranty does not cover defects due to use. Non-exhaustive list of examples:

  • Fabric cut 
  • Task 
  • Damaged fabric 
  • Burn 
  • Hole in the canvas

What to do in the event of default?

Please fill in the form below. Don't hesitate to include photos or videos, and a description of the defects caused. Team Flotte is at your service and will get back to you as soon as possible!

HOW IT WORKS

 1 AN2 ANS3 ANS

Seam faults

- Unstitched/unsewn pocket

- Relaxed/broken elastic drawcord

Free

Free return and shipping

15€

At his expense or :

Shipping costs €4.90 and returns €4.90

Broken pull cord

- Broken zip head

- Broken zip

- Pressure button defective

Free

Free return and shipping

25€

At his expense or :

Shipping costs €4.90

35€

WaterproofingFree

Free return

40€ voucher

Return to charge

40€ voucher