Refund Policy

You want to make your Flotte because it does not meet your expectations or because it is not for your size? Don't worry, you have 14 days to return your order to us for an exchange or a refund. Personalized items cannot be exchanged and / or refunded. 

With simplified returns, all you have to do is complete the exchange or returns form. this way

We do our best to ensure that all of our products meet the high quality standards that our customers expect. However, in spite of the particular care in the treatment of the order it can happen that certain products pass through our checks and inspections. This is why, upon receipt of his order, the customer is required to check the conformity of the Products received in execution of his order at the time of delivery.

In the event of a damaged package, we ask you not to accept a damaged package (packaging with visible signs of opening and / or deterioration): you must absolutely refuse it. Indeed, the packages leaving our workshops are always impeccable, and must be delivered to you in this condition. If no reservations have been made, we will not be able to take into account the possible disappearances, nor to proceed to compensation.

Any anomaly concerning the delivery such as:

  • missing products,

  • deteriorated products,

  • products not conforming to the order, must be notified the same day of receipt or at the latest 3 days following receipt, to our Customer Service:

  • by email hello @flotte. Fr

  • by phone on 01 40 28 18 19, Tuesday to Friday, 10 a.m. to 12 p.m. and 14 p.m. to 17 p.m.

  • by registered mail, writing to the following address: 
    E-shop FLOTTE SARL WE TALK ABOUT YOU - 22 Boulevard Voltaire - 75011 Paris

Please include as much detail as possible about the order and the issue you have with the affected products.

After this period, and except for hidden defect, no complaint will be accepted by FLOTTE, the products then being deemed compliant, and FLOTTE will be released from any liability.

FLOTTE reserves the right to ask the customer to return the defective product to him. If the above conditions are met, FLOTTE  will then proceed to the exchange, the delivery of a credit note, the reimbursement of the defective product (s), or the reshipment of the missing product (subject to the validity of the buyer's request).

For any return of non-compliant product, the customer must contact us using the return form. this way

  • Returns of washed and / or worn clothes, as well as damaged boxes will be refused.

  • For all returns, please keep the proof of shipment. Make sure your return is well packaged to prevent damage to the products or boxes.

When the non-conformity has been noted, FLOTTE will offer the Customer either:

  •  the replacement of the Product (s) at the expense FLOTTEEither

  •  the reimbursement of the price of the order (price of the Products), at the latest within thirty (14) days from the day of receipt of the non-compliant Product (s) by the customer service of the site FLOTTE.

In case of reimbursement, FLOTTE will ensure the reimbursement of all products made compliant, with the exception of taxes and customs duties paid by the customer upon delivery.

In the event of abnormal or abusive complaints, FLOTTE may refuse to serve a subsequent order.