Refund policy

Do you want to return your Flotte because it doesn't meet your expectations, or because it's not your size? Don't worry, you have 14 days to return your order for an exchange or refund. Personalized items cannot be exchanged or refunded. 

With simplified returns, simply fill out the exchange or returns form here

We do our best to ensure that all our products meet the high quality standards that our customers expect. However, in spite of the special care taken in processing the order, it may happen that some products slip through our checks and inspections. Therefore, upon receipt of the order, the customer is obliged to check the conformity of the Products received in execution of the order at the time of delivery.

In the event of a damaged parcel, we ask you not to accept a damaged parcel (packaging with visible traces of opening and/or deterioration): it must be refused. Packages leaving our workshops are always impeccable, and must be delivered to you in this condition. If no reservations are made, we will not be able to take account of any missing items, nor will we be able to pay any compensation.

Any anomaly concerning the delivery such as:

  • missing products,

  • deteriorated products,

  • If the products do not conform to the order, they must be notified to our Customer Service Department on the day of receipt or at the latest 3 days after receipt:

  • by e-mail hello@flotte.fr

  • by telephone on 01 40 28 18 19, Tuesday to Friday, 10am to 12pm and 2pm to 5pm.

  • by registered mail, by writing to the following address:
    FLT Distribution E-boutique - 22 Boulevard Voltaire - 75011 Paris - France

Please include as much detail as possible about the order and the problem with the products.

After this period, and except in the case of hidden defects, no claim will be accepted by FLOTTE, the products then being deemed to be in conformity, and FLOTTE will be released from all liability.

FLOTTE reserves the right to ask the customer to return the defective product. If the above-mentioned conditions are met, FLOTTE will then exchange, issue a credit note, refund the defective product(s), or reship the missing product (subject to the buyer's request being well-founded).

For all non-conforming product returns, the customer must contact us via the returns form here

  • Returns of washed and/or worn garments, as well as damaged boxes, will be refused.

  • For all returns, please keep your shipping receipts. Make sure your return is well packaged to avoid any damage to the products or boxes.

Once the non-conformity has been established, FLOTTE will propose to the customer either :

  •  replacement of the Product(s) at FLOTTE expense, either

  •  reimbursement of the price of the order (price of the Products), at the latest within thirty (14) days from the date of receipt of the non-conforming Product(s) by the customer service department of the FLOTTE website.

  • Return shipping costs are at the customer's expense.

In the event of a refund, FLOTTE will reimburse all products returned, with the exception of taxes and customs duties paid by the customer at the time of delivery. Return costs are at the customer's expense and will be deducted from the final refund.

In the event of abnormal or abusive complaints, FLOTTE may refuse to serve a subsequent order.