Frequently Asked Questions

MY ACCOUNT

How can I create my account?
To create your account, just click here , otherwise during your purchase you can create your account.
My email address is refused, what should I do?
If your email address was refused when creating your account, please check first if it is correct and spelled correctly. An automatic verification system is set up to validate your e-mail address to ensure the correct receipt of e-mails confirming and shipping your order.
  
I forgot my password, how can I change it?
If you've forgotten your password, don't worry! When you identify yourself, click on "Forgot your password?" »Then enter your email address so that we can send you a recovery email.
 
Can I change my personal information?
To change your personal information such as your billing address or your mailing address; all you have to do is click on "Modify addresses" in your personal space. You can then modify and / or add a new address.
 
Is my information protected?
All the personal information that you have provided to us to process your order or when creating your account will be used exclusively within the framework of our commercial relationship.
Under no circumstances will your information be communicated, shared or sold to third parties. In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data.
  

FAST DELIVERY

Do you deliver abroad?
We currently deliver to all countries of the European Union and internationally without any limit. For all orders made outside of France, delivery times may be slightly modified depending on their destination.
For deliveries abroad, the recipient may have to pay delivery and customs costs, according to the legislation in force in his country of destination.
 
What are your delivery methods?
France
Europe
DOM-TOM
International
FREE standard delivery from 59€ purchase
Express delivery 24H TNT 9.99 € with signature
(order placed before 12 noon delivered the next working day - It is imperative to provide a delivery address and that a natural person can receive the package with signature)
Standard delivery 10 €
Standard delivery
12€
Standard delivery 25 €
 
 
What are the delivery delays?
We make every effort to prepare your orders the same day. Orders placed after 16 p.m. will be prepared the next day. 
France
Europe
DOM-TOM
International
Standard delivery 
2 to 3 working days
TNT express delivery: 
Order placed before 12 noon delivered the next working day - It is imperative to provide a delivery address and a person can receive it.
Standard delivery
 3 to 7 working days
Standard delivery 
9 to 14 working days
Standard delivery
 9 to 14 working days
For deliveries outside France, the deadlines are likely to be a little longer.

 

PAYMENT

What are the forms of payment accepted ?

The accepted payment methods are: Paypal, Visa, Credit card, Mastercard, American Express, Apple Pay


Is my payment secure?
Your banking information is only used as part of your purchase on www.flotte. Fr , thanks to the world's most secure "Stripe" payment gateway which is Compliant with European directive DSP2 and strong customer authentication. No banking information concerning you will be kept. In addition, our website is 100% secure (HTTPS) and is hosted by OVH, the most secure providers in the world.

 

MY COMMAND

How can I order?
Once your items have been selected, you can modify your basket in the insert at the top left of your screen.
To proceed to payment, click on the "pay" tab then enter your personal information including your e-mail, your delivery address and your telephone number. An invoice will be sent to you by e-mail with the confirmation of your purchase.
 
How can I pay?
Visa, Visa Electron, Mastercard, American Express? and Apple Pay. For payment by debit card or American Express, payment will be made in real time.
For more information, please consult our general sales conditions.
 
Can I modify / cancel my order?
You have 2 hours to modify or cancel your order by contacting us by email or chat. Once your order has been validated, we will no longer be able to make any changes.
 
When will I receive my order?
Once your order has been made in our online store, we process it within 24 hours in our workshop.
Once your package has been entrusted to a carrier, we will send you its tracking number via email or SMS and you will have to wait between 2 to 3 working days (in France) to take advantage of your order. Flotte. 
 
How can I track the delivery of my order?
To track the delivery of your package, you just need to have your tracking number that you received by email here and connect to our carrier's website to find out its status.
 
I have not received my order, what should I do?
If you have not received your package although our carrier identifies it as delivered, please contact us by email or via chat. We are sincerely sorry for any inconvenience caused and will resolve this small issue as soon as possible.
 
I received a product in poor condition, what should I do?
A quality control is carried out by our foreman before each shipment. If, however, you receive damaged items, please contact us by email or chat.
 
I received an incomplete order.
We are sincerely sorry if this is the case. We invite you to contact us by email or via chat in order to resolve the situation as soon as possible by returning the missing item to you.
 
How to maintain my part Flotte ?
For the maintenance of the parts we advise you to consult our article on the subject, it is this way !

 

RETURN AND REFUNDS

Can I return or exchange my order?
You want to make your Flotte because it does not meet your expectations or because it is not for your size? Don't worry, you have 14 days to return or exchange your order for an exchange or refund. Personalized items cannot be exchanged and / or refunded. 
With simplified returns, all you have to do is complete the exchange or returns form. this way
Return costs will be automatically deducted from your refund. The refund is made within 14 days. In the event of an exchange, the return to France is free.
Return rates:
€ 4,90: France
€ 9,90: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom
15 €: other countries
 
What are the deadlines for returning my order?
Once your order has been received, you have 14 working days to make a return. After this time, you can no longer make a return.
 
What are the terms and conditions for returning my order?
All returns are by post. Returned items must be sent in their original condition and packaging, including tags. They must not be worn, washed or soiled.