Communication & Customer Success Assistant - Internship

Why join Flotte ?

Simply because we are a great team, positive and committed to a more responsible and sustainable fashion!

Following the participation of the founders Lyly & Mickaël, in the show "Who wants to be my partner" on M6, we are looking for new talents to join the adventure and help us develop our mission in France and internationally. We are a growing start-up with a young and dynamic team. We love rain, fashion and our planet. Maybe you're the one we're looking for, don't hesitate to apply if this offer fits you! #TeamFlotte

Job Description:

Within the sales department and in relation with the digital pole. You will be in charge of the after-sales service management, customer loyalty as well as the web editorial creation through blog articles and ambassadors' interviews.
We are looking for a versatile and enthusiastic profile who loves fashion with a nice pen.

- Customer service management: answering daily customer requests on the different channels (e-mail, phone, chat) while guaranteeing customer satisfaction.
- Management of disputes, follow-up with the logistics department and carriers.
- Participation in the SEO strategy of the site and creation of editorial content with the research of article ideas and a constant watch.
- Participation in the writing of online and offline documents (packaging, catalog, product sheet ...);
- Participate in marketing and communication strategies, and be a force of proposal on transverse projects.